Privacy policy

What information do we ask for and how do we use it?

 Privacy Policy for Wear Woofs (UK)
Effective Date: 17.07.2025

Wear Woofs (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

I provide dog walking and pet care services in the Sunderland area.
For any privacy-related enquiries, please contact:
Email: Lisa@wearwoofs.co.uk

Phone: 07597566168

We are the “data controller” of the personal data you provide to us.

2. What Information We Collect

We collect the following personal data:

a. Information you provide directly:

  • Full name

  • Address (for service visits)

  • Email address

  • Telephone number

  • Pet details (name, breed, medical info, behavioural notes)

  • Payment information

b. Automatically collected data (via website):

  • IP address

  • Browser type and version

  • Device identifiers

  • Website usage data through cookies and analytics tools

3. Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so, which may include:

  • Contractual obligation (e.g., to provide dog walking services)

  • Legitimate interests (e.g., to improve services or respond to enquiries)

  • Consent (for marketing communications, if applicable)

  • Legal obligation (e.g., for accounting or legal compliance)

4. How We Use Your Data

We use your data to:

  • Manage bookings and provide pet services

  • Communicate with you regarding appointments or emergencies

  • Send service-related updates or confirmations

  • Process payments securely

  • Improve our website and services

  • Comply with legal obligations

We do not use your data for automated decision-making or profiling.

5. Who We Share Your Data With

We will only share your personal data with:

  • Professional service providers (e.g., pet sitters, payment processors)

  • IT service providers and website hosts

  • Legal authorities, where required by law

  • Marketing platforms (only with your consent)

We ensure that all third-party processors comply with UK data protection laws.

6. International Data Transfers

Your data may be processed or stored outside the UK (e.g., by international service providers). When this occurs, we ensure appropriate safeguards are in place, such as:

  • UK-approved Standard Contractual Clauses (SCCs)

  • Adequacy decisions by the UK Government

7. How Long We Keep Your Data

We retain your data only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements. Typically:

  • Booking and client details: 6 years

  • Marketing data: Until you withdraw consent

8. Your Data Protection Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Request correction of incorrect or incomplete data

  • Request erasure of your data

  • Object to or restrict processing

  • Data portability (receive a copy of your data in a usable format)

  • Withdraw consent at any time

To exercise any of these rights, please contact us at Lisa@wearwoofs.co.uk.

If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
https://ico.org.uk

9. Cookies and Website Tracking

We use cookies to improve your browsing experience, analyse website traffic, and remember your preferences. You can manage or disable cookies through your browser settings.

For full details, see our [Cookie Policy].

10. Children’s Privacy

Our services are not directed at children under the age of 16. We do not knowingly collect data from anyone under this age.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated “Effective Date.”

12. Contact Us

If you have any questions or concerns, contact: Lisa@wearwoofs.co.uk