Privacy policy
What information do we ask for and how do we use it?
Privacy Policy for Wear Woofs (UK)
Effective Date: 17.07.2025
Wear Woofs (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
I provide dog walking and pet care services in the Sunderland area.
For any privacy-related enquiries, please contact:
Email: Lisa@wearwoofs.co.uk
Phone: 07597566168
We are the “data controller” of the personal data you provide to us.
2. What Information We Collect
We collect the following personal data:
a. Information you provide directly:
Full name
Address (for service visits)
Email address
Telephone number
Pet details (name, breed, medical info, behavioural notes)
Payment information
b. Automatically collected data (via website):
IP address
Browser type and version
Device identifiers
Website usage data through cookies and analytics tools
3. Lawful Basis for Processing
We only process your personal data when we have a lawful basis to do so, which may include:
Contractual obligation (e.g., to provide dog walking services)
Legitimate interests (e.g., to improve services or respond to enquiries)
Consent (for marketing communications, if applicable)
Legal obligation (e.g., for accounting or legal compliance)
4. How We Use Your Data
We use your data to:
Manage bookings and provide pet services
Communicate with you regarding appointments or emergencies
Send service-related updates or confirmations
Process payments securely
Improve our website and services
Comply with legal obligations
We do not use your data for automated decision-making or profiling.
5. Who We Share Your Data With
We will only share your personal data with:
Professional service providers (e.g., pet sitters, payment processors)
IT service providers and website hosts
Legal authorities, where required by law
Marketing platforms (only with your consent)
We ensure that all third-party processors comply with UK data protection laws.
6. International Data Transfers
Your data may be processed or stored outside the UK (e.g., by international service providers). When this occurs, we ensure appropriate safeguards are in place, such as:
UK-approved Standard Contractual Clauses (SCCs)
Adequacy decisions by the UK Government
7. How Long We Keep Your Data
We retain your data only for as long as necessary to fulfil the purpose it was collected for, including legal, accounting, or reporting requirements. Typically:
Booking and client details: 6 years
Marketing data: Until you withdraw consent
8. Your Data Protection Rights
Under the UK GDPR, you have the right to:
Access your personal data
Request correction of incorrect or incomplete data
Request erasure of your data
Object to or restrict processing
Data portability (receive a copy of your data in a usable format)
Withdraw consent at any time
To exercise any of these rights, please contact us at Lisa@wearwoofs.co.uk.
If you’re not satisfied with our response, you can contact the Information Commissioner’s Office (ICO):
https://ico.org.uk
9. Cookies and Website Tracking
We use cookies to improve your browsing experience, analyse website traffic, and remember your preferences. You can manage or disable cookies through your browser settings.
For full details, see our [Cookie Policy].
10. Children’s Privacy
Our services are not directed at children under the age of 16. We do not knowingly collect data from anyone under this age.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted on our website with an updated “Effective Date.”
12. Contact Us
If you have any questions or concerns, contact: Lisa@wearwoofs.co.uk